I’m trying to change my password on MediCard GO but I keep on receiving a message that says: “Please check your network. The application requires internet to function.” My internet connection is very stable. What should I do?
Kindly try any of the following steps:
- Restart your mobile device.
- Uninstall and reinstall the MediCard GO app.
- If the problem persists, for Android devices, clear the cache after reinstallation. For IOS, clearing of cache is not available.
- If any of the steps above does not work, please reach us at firstname.lastname@example.org with your member code and screen shots of the error message.