I’m trying to change my password on MediCard GO but I keep on receiving a message that says: “Please check your network. The application requires internet to function.” My internet connection is very stable. What should I do?

Kindly try any of the following steps:

• Restart your mobile device.
• Uninstall and reinstall the MediCard GO app.
• If the problem persists, for Android devices, clear the cache after reinstallation. For IOS, clearing of cache is not available.
• If any of the steps above does not work, please reach us at medicardgo_concerns@medicardphils.com with your member code and screen shots of the error message.